Have you ever had a member of your team that makes you so angry that you can’t hear their name without having your blood pressure increase? Someone who you have to manage through every interaction and constantly clean up after? Many managers and team members have horror stories of working with a nightmare person, but […]
Goodbye 2013! Change jobs? What’s my use-by-date?
How long have you been in your current job? Are you happy there? Have you been discussing career options with people in your organisation or with friends? Perhaps you’re someone who complains a lot about your current workplace, or maybe you just feel tired and need some novelty and stimulation. Maybe you are upset as […]
When people get emotional and take sides, poor decisions are made
Does it all go back to childhood? My daughter and my five-year-old grandson had a massive disagreement last week. My daughter, like me when she was little, decided not to play along with the Santa game, and from day one said that Santa is a ‘character’ just like on TV: fun, but not real. My […]
5 steps to creating a culture of accuracy
How much credibility do we lose as a result of spelling mistakes? It’s like a public speaking mistake, as soon as the error is discovered by the audience, they completely forget about the content and just notice the mistake. Accuracy is a habit, and although some people have a higher level of attention to detail […]
Speaking powerfully
Have you ever noticed how some people leave an impression on you, even when they’ve only spoken to you for a few minutes, whereas you can spend hours with others that are largely unremarkable? It’s not a mystery, it’s not luck, there are many things you can do to become someone who communicates much more […]
Are you an effective leader? Find out with this 10 point check list
Leadership is not just about setting the example and setting the course. It’s also about achieving the best outcomes for the group you’re leading, while at the same time achieving results that keep your business thriving. Great leaders involve their people in decisions, plans, design, development, delivery, complaints and problem solving. The leader’s role is […]
Who cares about accountability?
In some organisations accountability is tied in with threats, for some people it has become an almost meaningless buzzword. It is used so often but implemented so rarely – and everyone suffers because of it. Accountability is more than just ticking off the boxes of your job description; it is about contributing to a culture […]
How to deal with different types of abuse in the workplace
Abuse in the workplace is sadly far too common. Friction between people in workplaces is understandable – there will always be disagreements, competing goals and power dynamics that lead to frustration. But often a line is crossed where one person commits an act of aggression against another. It’s not fair, but you have to deal […]
Procrastination, paralysis and big mental logjams
There are times in our lives when we just feel unable to do what we need to do. As much as we strive to be super-efficient and get everything done on our priority list, the reality is often very different. Some things, at some times just feel all too hard. Procrastination! It’s a word we […]