Needy, controlling and aggressive: How to handle three types of difficult people

What a hot topic. Everyone seems to be handling a difficult person — whether it is a staff member, team colleague, customer or their manager. Or they have a difficult person in their personal lives. Certain types of difficult people affect us more than others. For example: Angry, aggressive, abusive, bullying; Moody, tired, depressed, teary; Uncommitted, unmotivated, […]

Emotional-intelligence

EQ and success at work

Emotional intelligence or ‘EI’ (colloquially described as EQ) is essential for human development. EQ — skills we can develop The historic privileging of technical problem-solvers is gradually making way (thanks to the work by pioneer Daniel Goleman and many others) for equally valid social and emotional skills. Progress on the work front is piecemeal. I have been […]