listening-and-question

5 ways to become a better listener

You have my attention. I’m listening! I’m all ears. Few of us like to admit we’re poor listeners. The truth is, in our distracted society, most people are not particularly good at listening, and a vital tenet in human evolution is slipping away, unnoticed, as we become busier and paradoxically less focused. Any conversation or […]

willing-to-help

Are you willing to help?

Can I be of assistance? You hear that a lot, often when you haven’t asked for it. Very often it’s part of a call centre script; the consultant’s bot-like responses are the giveaway. Or you’re shopping, and there’s a retail assistant helicoptering when you want to be left alone. These aren’t exercises in being helpful, […]

How-to-confront-annoying-co-workers

How do you confront annoying co-workers?

Have you ever been confronted by a co-worker about your annoying behaviour? Are you considered an annoying co-worker? Do you change your ways? A recent survey of 2,000 American workers showed that when asked “Have you ever been aware that you’re annoying a co-worker, but done it anyway?”, an astounding 24% said ‘yes’. These people were most likely to […]