Needy, controlling and aggressive: How to handle three types of difficult people

What a hot topic. Everyone seems to be handling a difficult person — whether it is a staff member, team colleague, customer or their manager. Or they have a difficult person in their personal lives. Certain types of difficult people affect us more than others. For example: Angry, aggressive, abusive, bullying; Moody, tired, depressed, teary; Uncommitted, unmotivated, […]

willing-to-help

Are you willing to help?

Can I be of assistance? You hear that a lot, often when you haven’t asked for it. Very often it’s part of a call centre script; the consultant’s bot-like responses are the giveaway. Or you’re shopping, and there’s a retail assistant helicoptering when you want to be left alone. These aren’t exercises in being helpful, […]