Are you aware that at any given time, 55% of employees are looking for other jobs? What’s more, the average company annually loses 20% – 50% of its employees, according to HighGround. What a poor reflection on staff retention this demonstrates, despite the very real life and money insecurities many people are experiencing out there. Many recruitment […]
Turn anger into good energy
You are churning inside – no-one realises how angry you are You’ve exploded in a team meeting and everyone’s ducking for cover You’ve just received a bad email and instantly responded back with rage Being angry or caught between two very angry people is debilitating. To be angry is human, but being constantly angry or repressing […]
When unpleasant customer service is worse than the initial problem
I took two colleagues to lunch to an upmarket wine bar café in South Melbourne where the atmosphere is excellent and food usually good. My colleagues enjoyed their meals (fish and vitello tonnato), my first two bites were also enjoyable, until I spotted two short black ‘lines’ in the sauce over the chicken. I moved […]
5 tips for negotiating
The need for negotiation arises usually because of differing viewpoints and values. There is contention in the air; one person wants ‘x’ and the other is insisting on ‘b’. Often there is a third party somewhere in the middle, wringing hands, trying to get combatants to see reason. Legal disciplines such as mediation and arbitration […]
How good are you as a trainer?
Some company and bureaucracy inductions are dreadful; if you’ve experienced one, you’ll wonder just where their training dollar actually goes. The whole purpose of training is to impart viable knowledge and understanding so that people gradually take the reins and assist company progress, while acquiring valuable skills as they go. Model communicators – or are […]
Do men or women make better decision-makers?
Wouldn’t it be good if we all learned about decision-making and decisiveness at school? We learn mostly by the consequences of our decisions. We learn from history how key decisions affected the world. Economics explains what goes into a decision and conversely what gets left out (opportunity costs). Legal studies show the ramifications of choices, […]
How to power up and get more done
The end of the year is approaching and you want to feel all is in order and you are achieving well, right? So it is time to power up and complete tasks. Can you organise yourself better? Why not mega-charge your working habits right now? Swoop and shred Grab the biggest table or flat space […]
Three wiser monkeys build an anti-bullying culture at work
We continually read about claims from victims of bullying in their workplace, or whistleblowers who report oppressive workplace cultures that condone bullying and discrimination. Bullying alive and unwell Not everyone is sure of what constitutes bullying, sometimes being too quick or slow to label behaviours that ultimately pose health and safety risks, costing companies millions every […]
Are your corporate values robust?
Is what we say what we do? Is what guides us appropriate for the business? How do we make sure people are aligned to the values? Do our values resonate with our clients and stakeholders? Lots of companies sign up to the notion that they’re as much about “values” as turning a profit. Some believe […]